Glasgow - Glasgow,

at Cancer Support Scotland

Job Description:

Cancer Support Scotland is the centre of excellence for improving the wellbeing of people affected by cancer across Scotland. We were founded by former Chief Medical Officer of Scotland and England, and Professor of Oncology, Sir Kenneth Calman. As Scotland’s cancer charity, we’ve been supporting the wellbeing of those coping with cancer for over 40 years:

  • We deliver high quality counselling and stress management services to improve mental and physical wellbeing and enable those affected by cancer to actively engage in their communities
  • We provide group settings for those affected by cancer to come together, defeat loneliness and become resilient
  • We provide the platform for individuals to champion their experiences resulting in greater awareness of the cancer journey and ensuring better quality of public services
  • We provide all of our services at no cost to those that use them to help reduce health inequalities
  • We are proud that our services support people with cancer and their families
  • We are Scotland’s wellbeing champions for those affected by cancer

Everyone is affected by the pandemic; for those affected by cancer, the challenges we all face are compounded by the higher risk the virus places on many people receiving cancer treatment, and we are responding to increased demand on our resources to counter rapidly escalating feelings of anxiety, stress, fear, worry and isolation amongst those we support. Our priority remains to protect and improve the wellbeing of those affected by cancer many of whom are already socially or financially isolated and facing multiple challenges in their everyday lives. We must continue to be a constant for people whilst everything else feels increasingly – and often overwhelmingly unstable.

The Post:

With thanks to The Scottish Government’s Wellbeing Fund, we are able to offer a three month contract for 6 part time Counselling posts. These roles will focus on the delivery of our telephone, video and written counselling service. This role provides professional counselling support to those affected by cancer and their families. Providing a high level of care as part of an agreed care plan.

Key Responsibilities


  • To provide a rounded approach to those affected by cancer and their families to ensure the highest quality of care is given
  • To be professionally and legally accountable and responsible for all aspects of own work.
  • To provide written and oral advice, which reflects specialist knowledge
  • Demonstrate empathy, ensuring that effective communication is achieved particularly at highly stressful situations
  • Form a therapeutic relationship with those affected by cancer who may be highly emotional and anxious in order to make onward referral if required
  • Use specialist knowledge to manage own caseload
  • Work closely with those affected by cancer where appropriate agreeing care plans / goal setting and relevant care
  • To utilise a full range of counselling skills and knowledge and evidence based practice to ensure care aims are easily identified and actioned.
  • To be aware of Health & Safety issues and Risk Assessment skills to identify actual and potential risks and action appropriate management.
  • Demonstrate compassion and understanding of the challenges facing those affected by cancer
  • To support the development of awareness and perception of the charity whilst protecting its reputation
  • To act as a sign posting opportunity so that those affected by cancer are aware of other CSS services and opportunities provided by our partners
  • General Responsibilities

    • To ensure day to day operations such as monitoring, evaluating and reporting are of our communications work is carried out to a high standard.
    • To ensure all key contacts and record notes are kept up to date within our online database
    • To liaise with relevant staff and outside agencies as required
    • To attend internal meetings as required
    • To operate within the policies and procedures set out by the organisation
    • Any other duties that are required and relevant to this role
    • To provide support to volunteers and assist with training, as required

    Personal Specification

    • Diploma / Degree in Counselling or Psychotherapy (E)
    • Over 2 years’ experience of working within a counselling background (E)
    • Accredited counsellor with BACP or equivalent body (E)
    • Experience of using online Customer Relationship Management Systems – (D)
    • Experience of meeting and measuring key performance indicators. (D)
    • Experience of working effectively in a team and leading on own initiative (E)
    • Experience and understanding of health and safety policies and procedures (E)
    • Experience of working within counselling environment (E)
    • Experience of working within a Cancer environment (D)
    • Experience of telephone counselling (E)
    • Experience of video counselling (D)
    • Experience of email counselling (D)
    • Excellent organisations skills, including ability to manage multiple tasks and projects (E)
    • Excellent written and communication skills (E)
    • Ability to work on own initiative and to meet deadlines (E)
    • Ability to problem solve and find creative solutions (D)
    • Attention to detail and to seek the highest standards (E)
    • High level of assessment skills (E)

    Job Types: Part-time, Temporary

    Salary: £25,803.00 /year


    • On-site Parking
    • Work From Home


    • working within a counselling background: 2 years (Required)
    • video counselling: 1 year (Preferred)
    • working within a Cancer environment: 1 year (Preferred)
    • email counselling : 1 year (Preferred)
    • telephone counselling : 1 year (Required)


    • Bachelor's (Required)